Mahana Yoga loft store terms and conditions
Change or Cancel Order
You can change your order, or simply cancel your order any time before checkout. After you checkout and confirm your order, you cannot change or cancel your order. Your order automatically processes and we begin the packing and shipping process for your purchase to be delivered to the address given. Upon receiving the items, if you are unhappy with them, please refer to our returns and exchanges policy.
Returns & Exchanges Policy Full Priced Items
If unfortunately your items are the wrong size, or you decide not to keep them, we do offer returns! All items must be completely unused, unworn, unwashed and complete with the hangtag still attached in order to return. We also need proof of your payment.
We accept returns for a full refund in original form of payment within 14 days of receipt of delivery. We accept returns in the form of a store credit and exchanges within 30 days of receipt of delivery. After 30 days, we can no longer accept returns or exchanges.
For US and international returns, please email firstname.lastname@example.org for instruction and information.
Returns & Exchanges Policy Sale Items
All sale items are final sale and we cannot accept returns or exchanges on these items unfortunately.
Return shipping must be prepaid and using the tracking method to ensure Mahana Yoga Loft Online receives and can track the item in order to process the return or exchange. Only when we receive the item can we reimburse payment or ship the new items.
For items that have been deemed faulty via our warranty, we will reimburse the customer for shipping back the defected items.
We are a New Zealand based studio and currently only offer shipping within New Zealand. If you are from overseas and wanting to place an order please email us at email@example.com
We offer express shipping at an additional cost as seen when checking out on the website for those keen to get their orders ASAP!
When Does the Order Ship
Your order will be shipped within one to two business days of the order being placed and processed.
Our products are made to last for all activities, and have been endlessly tested in many different conditions to make sure. However, nothing can be perfect! If your order has been delivered new with obvious and definite defects in the product, please do not wear or manipulate, take photos and send with subject “DEFECTED ITEMS” to firstname.lastname@example.org to receive our warranty. Our warranty does not cover damages due to wear and tear.
All prices are in NZD and include GST. Price and availability are subject to change without notice.
We would love to answer any other unanswered questions you may have! Please send any inquiries to email@example.com and we will reply as quickly as possible!